Retail Relief Support Officer
Portsmouth / Southampton Area
Pay: £13.50+
Permanent - Flexible (8 Hours minimum weekly)
Main Duties
To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
- To protect customers and colleagues from physical and verbal abuse
- To deter violence and public order offences
- To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
- To deter till snatchers, trolley push outs and other bulk thefts
- To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
- Dealing with any difficult situations that arise in a safe and professional manner
- To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
- Monitoring the store CCTV where appropriate
- Complete retrospective CCTV reviews focusing on shrinkage
- To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
- To understand and always implement the ‘Ways of Working'
- Liaise with the store management teams giving clear and concise feedback
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- Completing reports by recording observations, information, occurrences and surveillance activities using SMART
- Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
- To report all incidents fully by the end of the shift using the SMART system
- To wear and activate BWCCTV in accordance with company procedures
- Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for
- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
- A full five year check-able employment / education history
- Experience of delivering Customer Service
- Excellent communication skills are required both written and verbal
- Adaptable communication style to meet the needs of different people groups
- Ability to work in a fast moving services business
- Capability in the use of technology
- Good attention to detail
- High level of enthusiasm and passion
- Previous experience in a similar role is desirable but not essential
- Public Space Surveillance SIA licence is desirable but not essential
