Overview
Join to apply for the Peripatetic Customer Relations Manager role at TieTalent. Hamberley is also referenced in the original description as the employer providing care; this refined version focuses on the described responsibilities and context without duplicating or conflicting branding.
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'.
We are seeking a Peripatetic Customer Relations Manager to help us achieve our goals. You will work closely with home managers and regional managers to support allocated homes by leading local networking activity to develop and maintain strong relationships with referral sources. You will ensure support for vacancies and manage occupancy and budget-aligned average weekly fee rates.
You will take overall responsibility for the sale of self-funding beds, delivering a seamless move-in experience for new residents and their families. You will be a key part of the resident journey, from first enquiry to move-in day, ensuring every interaction is handled with professionalism, empathy and care.
Responsibilities
* Organise people and liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on future residents and their families.
* Manage sales enquiries to maximise sales and occupancy of the care home.
* Host prospective customer visits, complete follow-up calls, and identify key referral groups.
* Support the development of the marketing strategy to support the Group Sales Team.
* Develop and maintain a high profile within the local community to promote the care home.
* Maximise profit performance of sales to meet or exceed targets.
* Handle administration such as budgetary controls and preparation of sales management reports.
* Be an ambassador of the brand and show courtesy and respect to residents and relatives.
Qualifications and experience
* Previous experience in a sales role, within the Care Home sector or a similar environment.
* Sales and customer service experience is essential in a face-to-face or business-to-consumer capacity.
* Engaging stakeholder relationship skills.
* Experience working with multidisciplinary teams to support project delivery.
* Be decisive, self-motivated, proactive, flexible and adaptable.
Benefits
* Competitive salary and benefits package including bonus / commission.
* A supportive and collaborative working environment.
* Access to high street discounts via our mobile-friendly HapiApp benefits platform.
* Workplace pension.
* Free onsite parking available.
* Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
* Employee Assistance Programme, occupational health support and wellbeing services.
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