Admissions & Transport Officer
Location: Stevenage – Farnham House (Hybrid working)
Salary: £27,694 – £31,022 per annum (pro rata for part time)
Hours: 37.0 per week
Contract Type: Permanent
Directorate: Children’s Services
Job Profile: Community Services, level COM7
Overview
As one of ten Admissions and Transport Officers, you will play a vital role in ensuring that the 30,000 Hertfordshire residents who submit phase transfer applications for their children each year receive accurate and timely school allocations in accordance with national timescales. Additionally, you will be responsible for conducting assessments for home‑to‑school transport eligibility in line with relevant policies.
Key Responsibilities
* Act as the main point of contact for school admissions and transport queries.
* Make informed decisions on school placements and transport entitlements based on published guidelines.
* Collaborate closely with schools to provide support, guidance, and accurate information to parents on admission procedures, transport criteria and the Independent School Appeal process.
* Address a wide range of correspondence, including explaining complex admission rules, managing parental responsibility cases and handling sensitive issues related to children’s medical or social difficulties.
Essential Qualifications & Skills
* Excellent written and verbal communication skills.
* Confidence and diplomacy, ability to remain calm in sensitive situations.
* Highly organised, methodical and able to meet tight statutory and corporate deadlines.
* Exceptional attention to detail and accuracy.
* Efficient workload management and teamwork.
* Customer service experience in a pressurised environment.
* Strong problem‑solving and analytical skills.
* IT competency with word processing, spreadsheets, databases and e‑mail.
Desirable Qualifications
* Knowledge of school admissions and home‑to‑school transport legislation.
* Experience producing and manipulating statistics, especially using Excel.
Benefits
This role offers an excellent opportunity to enhance customer‑service skills whilst expanding knowledge of school admissions, appeals and transport legislation and building strong relationships with schools and colleagues across Hertfordshire County Council.
EEO Statement & Disability Confident Employer
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
Ability to converse at ease with members of the public and provide advice in accurate spoken English is essential. For those who use a signed language, a sign language interpreter who speaks English to the required standard of fluency will be required.
Additional Information
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. Sponsorship is not available at this time.
Contact & Application
To hear more about this opportunity please contact Joanne Scrase (joanne.scrase@hertfordshire.gov.uk).
As part of your application, please upload your most recent CV. Include any training/qualifications and examples of how you have met the requirements/criteria in this advert.
Interview date: 17th November 2025.
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