Senior Property Manager, Bury St Edmunds
Client:
LRG
Location:
Bury St Edmunds, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
Job Views:
6
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
Job Title: Senior Property Manager
Location: Bury St Edmunds
Salary: £31,000 OTE inclusive of commission
Hours: Monday to Friday 9am to 5:30pm
About Leaders:
Leaders, as part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders are seeking a Senior Property Manager to join our dedicated and dynamic team based in Bury St Edmunds. You will need experience previously working as a Property Manager/Senior Property Manager, and customer service to be successful. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
* Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels.
* Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching, and development.
* Hold occasional team meetings.
* Attend branch meetings as required and advise branch managers of any matters requiring their attention.
* Responding promptly and effectively to internal and external complaints.
* Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner. Specifically checking and adhering to landlords’ management instructions; issuing instructions for management inspections and reporting to landlords following inspections; issuing instructions for safety inspections including gas safety checks.
* Organising for remedial works to be completed on a timely basis.
* Advising landlords/managing agents of want of repairs.
* Obtaining estimates, issuing works orders, paying invoices.
* Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
* Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for cleaning, repairs, or replacements via the Depositary.
* Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
* Ensuring that the diary is kept up-to-date to monitor outstanding matters.
* Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager, and the Lettings Director immediately upon receipt.
* Liaising closely with letting offices and client account departments.
* Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property.
* Assisting with customer complaints and investigations if required.
* Ensuring that appropriate charges are made for all services rendered.
* Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
* Dealing with landlord statement queries.
* Negotiating with extensions and renewals.
* Achieving and maintaining relevant industry qualifications.
What are we looking for:
* Professional telephone manner.
* Organisational skills, time management, and attention to detail.
* Full UK Driving License Required.
What we can offer you:
* Proven track record for career growth and advancement within the company.
* Market leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
* Competitive base salary and additional incentives.
* Quarterly and yearly awards.
* Salary sacrifice pension scheme.
* Generous Holiday allowance, increasing by 1 day per year based on service.
* Excellent Parental leave and newly introduced Fertility policy.
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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