CRM Manager Digital Marketplace
Salary: £60,000 £70,000 + benefits
Location: West London | Full-time in office
Ever find yourself imagining how to guide someone from that first curious click to a lifelong obsession? The sort of person who doesnt just think about email open rates, but about how every touchpoint can make someone feel more connected?
As the product youre marketing through your CRM programmes will be centred on passion and obsession. Not anything boring. Were talking the kind of products the people who buy them know a lot about, have a real enthusiasm for, and are willing to spend an awful lot of money on!
Who youll be joining will be a growing, fast-moving digital marketplace, taking the reins on their entire customer lifecycle. Its a brand loved by a passionate, global community of collectors and enthusiasts - people who care deeply about design, craftsmanship, and stories.
Here, youll build and lead the CRM strategy that turns first-timers into loyal fans. Youll create thoughtful, personalised journeys that keep people coming back, and youll see a direct line between your work and real commercial impact.
Currently, they have the foundations in place which are all the functional aspects of CRM jou...