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One Stop - Customer Service Assistant, Worlingham
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Client:
One Stop
Location:
Worlingham, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
d5b69fd4eb66
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
One Stop • 27 Hillside Ave, Worlingham, Beccles • Apply by 11-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, giving great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
* Applying the training received to ensure safe working practices.
* Participating in seasonal, community, and charity events to create a great inclusive atmosphere.
* Understanding store performance and contributing to delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Ensuring accurate clocking in and out at the start and end of shifts.
* Following security procedures and wearing safety equipment where available to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in the absence of a Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
If the store has a Post Office Local, your duties will include managing the day-to-day operations of the post office, which requires passing a Post Office Financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how they like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, vending, and more.
Part of Tesco since 2003, our stores operate independently from the Head Office, with service from three distribution centers. Our locations are throughout England and Wales, ensuring accessibility for local communities.
Please Note
We only recruit individuals who are above the school leaver’s age. Check your country’s school leaver age for eligibility.
Benefits
* 10% Discount in One Stop
* 10% Discount Tesco & Tesco Cafe (increased to 15% on some weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans and various retailer discounts
* Save as you earn scheme
* WeCare support services
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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