Position: Occupational Health Office Manager
Location: London
Salary: £38,000 - £45,000 per annum.
Job Type: Full time, permanent
I have an exciting Occupational Health Office Manager’s position working on a full time, permanent basis (Monday-Friday)
For this position you don’t need to have occupational health experience but must have strong team management experience.
In this role you will be responsible to run a large occupational health administrative team on a daily basis.
Duties will include;
Responsible for the day-to-day management and administration of the Results teams and all duties associated with the running of the department.
Lead a team with varying levels of experience and responsibilities.
Oversee the day-to-day workflow, ensuring efficiency, quality, and client service standards.
Manage internal systems (such as medical portals and document workflows).
Recruitment and selection of Results Team members.
Performance management of all team members including probation reviews, appraisals, and one-to-one meetings.
Conduct staff audits and workplace assessments.
Act as a professional point of escalation for customer complaints, ensuring thorough investigation and satisfactory, timely resolution in line with company standards.
Attend meetings with clients as required.
Assist with third-party audits
Work with departmental managers to facilitate smooth operations within the business (one team approach).
Support the teams with any enquiries
Lead team meetings
Attend monthly management
Maintain a Value for Money mind-set, taking accountability for the financial implications of any errors which may result in compensation to the customer, working with feedback to always improve service delivery.
Draw attention to any defects in the service and put forward suggestions for improvements and innovations.
Aim to achieve all company, departmental and personal targets, requesting additional training and support as required.
Promote a supportive, respectful team culture while handling challenges calmly and constructively.
Skills required:
Strong people management experience, ideally in healthcare, admin-heavy
High emotional intelligence – able to manage a diverse team with sensitivity and professionalism.
Have excellent communication and organisation skills – capable of handling pressure while staying focused.
Comfortable learning new systems and managing workflow changes.
Team-player attitude with a natural ability to collaborate across departments.
To find out more about this position, please apply for the Occupational Health Office Manager position above to receive some more information