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Duty manager

Blyth (Northumberland)
Waterloo House Rest Home
Duty manager
£31,920 a year
Posted: 21 September
Offer description

About the Role

We're looking for a compassionate and confident Deputy Manager to join our dedicated team in a welcoming and homely residential care setting. This is a rewarding leadership role where you'll work closely alongside the Registered Manager to ensure our home runs smoothly, safely, and with heart.

You'll play a key part in supporting our staff, nurturing a positive and person-centred culture, and ensuring our residents feel valued, respected, and truly at home. In the absence of the Registered Manager, you'll step into their shoes and continue to uphold the high standards of care and support we are known for.

If you're someone who leads with kindness, takes pride in supporting others, and has a genuine passion for improving the lives of older people, we would love to hear from you.

Key Responsibilities

* Support the Registered Manager in delivering high-quality care and day-to-day operational oversight.
* Deputise in the absence of the Registered Manager, ensuring continuity and consistency.
* Foster a culture that puts residents' wellbeing, preferences, and dignity at the centre of everything.
* Promote the organisation's values and maintain a positive, team-focused working environment.
* Help manage and monitor budgets effectively, ensuring responsible use of resources.
* Provide strong leadership and support to senior team members and Heads of Department.
* Ensure all care practices, records, and documentation meet regulatory and company standards.
* Investigate concerns and complaints, supporting safeguarding procedures and resolution processes.
* Lead quality improvement initiatives and contribute to service development.
* Oversee rotas and staffing levels to ensure the right mix of skills and cover.
* Support recruitment, supervision, appraisals, and team development.
* Maintain confidentiality, professionalism, and accurate reporting across all areas.
* Ensure compliance with CQC requirements and relevant legislation.

What We're Looking For

* Proven experience in a senior care or leadership role within a care home or similar setting.
* A genuine passion for person-centred care and team wellbeing.
* Excellent communication, organisation, and problem-solving skills.
* Strong understanding of CQC standards and regulatory frameworks.
* NVQ Level 3 in Health & Social Care or above.
* Ability to work flexibly, reliably, and with a positive, can-do approach.

What We Offer

* Competitive salary and benefits
* Supportive leadership and a collaborative team culture
* Ongoing training and career development opportunities
* A warm, friendly environment where your ideas and contributions are valued
* The chance to make a meaningful difference in the lives of residents and staff

If you're ready to step into a leadership role where compassion meets responsibility, apply today and be part of a care home where people truly matter.

Job Types: Part-time, Permanent

Pay: £15.95 per hour

Work Location: In person

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