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Customer Service Coordinator
Start Date: Flexible
About the Role:
Join a leading Property/Construction business in Surrey as a Customer Service Coordinator, playing a key role in making the home buying experience smooth and stress-free. Youll be the go-to person for customers, helping solve issues, guiding them through snagging or remedial work, and ensuring satisfaction at every step.
Key Responsibilities:
* Support customers through their home purchase, resolving issues quickly and effectively.
* Handle public queries related to construction sites and liaise with site teams.
* Coordinate contractors and technicians to get work done efficiently with minimal disruption.
* Follow up to make sure issues are fully resolved and expectations exceeded.
* Manage multiple cases simultaneously while staying organised and professional.
* Navigate challenging conversations with empathy, keeping customer satisfaction front and centre.
What Were Looking For: