Rider Care Representative page is loaded## Rider Care Representativelocations: United Kingdom, Dorking, Surrey (Office)time type: Full timeposted on: Posted Todaytime left to apply: End Date: January 11, 2026 (30 days left to apply)job requisition id: R0011072Rider Care Representative**.****HOW YOU’LL MAKE A DIFFERENCE*** Be the first point of contact for riders and retailers via phone, email, messaging, and in person.* Provide expert support across Specialized’s product range, including warranty, technical queries, and service parts.* Solve complex issues with rider-focused, creative solutions.* Build strong relationships with our European retailer network.* Collaborate with global teams and internal departments to resolve product and rider concerns.* Occasionally attend cycling events across the UK.**KNOWLEDGE AND EXPERIENCE*** Proven experience in customer service.* A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).* Strong communication and time management skills.* Confidence using Microsoft Office (Oracle and CRM experience are a plus).* A team-first attitude and a proactive problem-solving mindset.**WHAT YOU'LL GET IN RETURN:**We truly value the passion and dedication our team brings to Specialized UK. In return for your invaluable contribution, we offer a generous and well-rounded benefits package designed to support your wellbeing, growth, and lifestyle:* Competitive bike loan & purchase policy – ride the best, with support from us.* Competitive equipment & apparel purchase policy - gear up with confidence* Company Pension Scheme - non-contributory.* Annual Salary Reviews* Enhanced annual leave and long service policy* Enhanced family-friendly leave* Employee Assistance Program* Hybrid working policy* Volunteer Day Programme* Death in Service Benefit* Health Cash Plan* Events throughout the year* Work with a global leader in cycling innovation.* Be part of a supportive, passionate team.* Enjoy flexible working with a mix of office and remote days.* Make a real impact in the lives of riders across the UK and Europe.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. #J-18808-Ljbffr