EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
Please read the full Job Description and Person specification for a detailed overview of the role.
Main duties of the job
The role will include:
Delivering Call Handler training, predominantly in Norwich EOC, with potential for some travel to other sites.
Providing written and practical assessments of trainees.
Delivering one to ones and return to role support for existing members of staff.
Writing and designing training materials for both the new starter course and ongoing training for existing staff members.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
1. 4 GCSEs at grade C or above (or an equivalent qualification) including English and Maths
2. EMD certification
3. EMD-Q certification (or willingness to obtain in the first 3 months)
Experience
Essential criteria
4. Demonstrable experience in an Emergency Operations Centre
5. Remain current with call handling / dispatch functions
6. Demonstrable experience of delivering training within the last 3 years, or experience in mentoring trainees regularly in any setting
Desirable criteria
7. Customer service experience
Skills and Knowledge
Essential criteria
8. Clear and effective communication skills, including verbal, non-verbal and written
9. Ability to deliver positive and constructive feedback effectively
10. Excellent planning and management of own workload with the ability to prioritise effectively
11. Ability to assess one's own training delivery techniques and adapt, when necessary, to meet the needs of the learner
Personal Qualities, Abilities and Attributes
Essential criteria
12. Commitment to own Continued Professional Development
13. Able to be flexible to meet the demand of the Training Team Schedule
14. Able to build a strong rapport and show true empathy with trainees and other internal / external stakeholders
15. True self reflection of own abilities and not afraid to ask for help when required
16. Able to independently travel to all three EOC sites to deliver training, as required
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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.