Senior Customer Service Coordinator
Location: Warrington, Cheshire, WA3 6YF
Salary: Competitive salary + attractive benefits
Employer: Miller Homes
Responsibilities
* Ensure accurate and speedy data input into the customer service operating system.
* Issue Miller documentation as requested to assist homeowners in the use and understanding of their new home.
* Deal effectively and within charter timescales with all incoming communications such as telephone calls, messages, emails and texts; record on the system in a timely manner.
* Act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business in a pressurised environment.
Requirements
* Experience working in a customer services role, ideally within housebuilding, property or construction.
* Ability to provide concise and accurate written or numerical reports when required.
* Confident communicator both verbally and written.
* Computer literate, especially Word & Excel, with good administrative skills essential.
What We Offer
* Competitive basic salary.
* 26 days annual leave + public holidays + your birthday off.
* Opportunity to earn 10% bonus.
* Company contribution 6.5% to your pension, plus other benefits.
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