Team Leader (Financial Services)
Position: Team Leader (Contact Centre)
Salary: £35,000 to £40,000pa (depending on experience)
Hours: Monday to Friday, shift patterns between 8.30am and 6.30pm (no weekends!)
Location: Bristol City Centre, close to excellent public transport links (Bus & Train)
Contract: Permanent, full time, 35 hpw, with hybrid working, (3 days office per week)
Benefits: 25 days holiday + bank holidays, annual pay reviews, private medical insurance, life assurance, shopping discounts + loads more
If youre an experienced team leader in a financial services contact centre environment and youre ready for your next move, this could be the opportunity for you.
This established financial services regulated business is looking for an experienced team leader to lead, coach and develop a team of front-line advisors. Youll be super passionate about people, thrive in coaching and developing teams to be their best, and be super passionate about helping customers get the right outcomes with a solid understanding of consumer duty.
The team is established, but you will have input on process improvement, strengthening quality monitoring and ensuring adherence to consumer duty and FCA regulations through regular quality assurance monitoring.
Whats In It for Y...