Job Description Are you passionate about delivering a great customer experience whilst thriving in a fun, fast-paced environment? If you are, then why not join our team and be part of one of the fastest growing retail companies in the UK. The Opportunity To manage customer contacts through various channels (Web Chat, Social Media, email and Telephony) on behalf of Frasers Group. You will work both independently and as part of a team, liaising with other parties such as stores, couriers and the distribution warehouse to ensure that the customers’ experience with Frasers Group is the best that it can be. Key Responsibilities: Provide excellent and personable Customer Care to Frasers Group customers through all available channels. Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer’s needs. Log, record and resolve customer contacts and issues in an efficient and professional manner across all functions within Frasers Group. Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Frasers Group functions to reach best resolutions and through that actively promote best practice. Take action on customer feedback to recover potentially lost customers and/or resolve concerns.