Overview
Be among the first applicants to join Telent as a Service Centre Operator. This is a 12-month fixed-term contract based at the Feltham depot (TW14 0AF), operating 12-hour shifts (4 on, 4 off, days and nights) to support our customer, along with Traffic Signal and CCTV Engineers. The role focuses on ensuring operation efficiency, managing incidents and incoming calls within SLA, following correct processes, and delivering a first-class service.
Responsibilities
* Maintain high levels of incident ownership throughout the incident lifecycle to achieve a satisfactory customer resolution.
* Provide first-level support and ownership for all incidents and requests.
* Conduct initial incident triage of all requests.
* Ensure timely call resolution to meet SLA targets.
* Meet Service Desk (KPI) performance indicators.
* Proactively contact suppliers and escalate when necessary.
* Liaise directly with the customer by phone, email and via bespoke systems for the role.
Who you are
If you care about good customer service and have experience in a 24/7 Service Centre, Service Desk or Customer Service environment, this role may be the next step in your career, with training provided.
Key Requirements
* Deliver excellent customer service to the highest standard.
* Practical and proactive approach to a 24/7 Service Desk operation.
* Strong customer service skills with a positive approach to problem solving.
* Willingness to work on a 4 on, 4 off, 12-hour shift rotation (days and nights).
What we offer
A career at Telent can span many sectors, roles, technologies and clients, providing opportunities to develop, learn new skills and make an impact. We are growing and rely on our committed team to deliver. We are committed to an inclusive culture that respects and values differences, enables everyone to be themselves and thrive at work.
* 25 shifts holiday per year with option to buy or sell days
* Company pension scheme
* Family-friendly policies
* Occupational health support and wellbeing portal
* Discounts on cinema, restaurants and shopping with Telent Reward scheme
Learn more about Telent: telent video available. We are dedicated to creating an environment that champions diversity and inclusion, where everyone belongs and can reach their full potential.
Locations and travel
Frome, England, United Kingdom is listed in job alerts and related updates. Other locations mentioned are part of job notification content and may reflect multiple postings and offices.
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