Job Summary
We are seeking a dedicated and proactive Full Time Residential Property Manager to
oversee the management of our residential properties. The ideal candidate will
be responsible for ensuring the smooth operation of properties, maintaining
high occupancy rates, and providing exceptional service to tenants. This role
requires a blend of administrative skills, customer service expertise, and a
keen understanding of property management practices.
Responsibilities:
Property Operations &
Maintenance:
* Conduct regular property inspections (including inventories and check-out reports) to assess condition and identify maintenance needs, adhering to deposit protection scheme requirements.
* Manage and coordinate maintenance and repair work, using approved contractors and ensuring works are completed to a satisfactory standard and within budget.
* Obtain quotes from contractors, negotiate competitive rates, and manage service level agreements.
* Instruct and oversee Gas Safety Certificates (GSCs), Electrical Installation Condition Reports (EICRs) and Energy Performance Certificates (EPCs), ensuring legal compliance.
* Respond promptly and professionally to tenant maintenance requests, troubleshooting issues and coordinating repairs.
* Address emergencies efficiently and effectively, ensuring tenant safety and minimising damage to properties.
Tenant & Landlord Relations:
* Serve as the primary point of contact for both tenants and landlords, building strong and professional relationships.
* Respond promptly and professionally to tenant and landlord enquiries, resolving issues efficiently and fairly.
* Manage the tenancy application process, including referencing and right-to-rent checks, AML / Sanction checks, ensuring compliance with immigration laws.
* Prepare tenancy agreements in accordance with current legislation, serving Section 21 and Section 8 notices when necessary.
* Handle tenancy renewals and rent reviews, negotiating terms with landlords and tenants.
* Manage check-out procedures, including property inspections, deposit deductions, and dispute resolution.
* Address tenant complaints and resolve disputes fairly and efficiently, adhering to redress scheme requirements.
Legal & Compliance:
* Ensure compliance with all relevant UK housing legislation, including the Housing Act 2004, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018.
* Understand and adhere to the requirements of the Deposit Protection Scheme, ensuring fair deposit deductions and dispute resolution.
* Maintain up-to-date knowledge of changes in housing legislation and best practices.
* Ensure compliance with Right to Rent legislation, conducting thorough checks on all prospective tenants.
* Ensure compliance with GDPR and data protection regulations.
* Manage eviction proceedings, adhering to legal protocols and procedures.
Marketing & Letting:
* Assist Property Consultants with marketing vacant properties effectively, using online portals, social media, and other channels, as required.
* Liaise with Property Consultants to secure suitable tenants for vacant properties.
* Negotiate tenancy terms with prospective tenants.
Skills & Knowledge:
* Comprehensive knowledge of UK housing legislation and best practices.
* Excellent communication, interpersonal, and customer service skills.
* Strong organisational and time management skills.
* Ability to manage multiple tasks and prioritize effectively.
* Proficiency in property management software and Microsoft Office Suite.
* Strong problem-solving and negotiation skills.
Other:
* Full UK driving license required and access to a vehicle.
Personal Attributes:
* Professional and presentable.
* Highly organised and detail oriented.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Problem-solving and decision-making skills.
* Calm and patient under pressure.
Compensation & Benefits:
* Competitive salary commensurate with experience.
* Benefits package including company pension, holiday entitlement, and professional development opportunities.
* Petrol Allowance.
Work Location and hours:
* In person
* Monday to Friday 09:00am-17:30pm.
* Every other Saturday 10:00am - 13:00pm
Job Type: Full-time
Pay: £25,000.00-£27,000.00 per year
Benefits:
* Company pension
* On-site parking
* Sick pay
Licence/Certification:
* Driving Licence and access to your own vehicle (required)
Work Location: In person