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Customer services support officer level 2

Preston (Lancashire)
Coventry City Council
Support officer
Posted: 22 August
Offer description

What is the job role?

Exciting Opportunity to Join Our Community Support Team!

Are you passionate about making a difference behind the scenes? Our Community Support Team is looking for a professional, detail-oriented individual to join us for a Full-Time, Fixed Term role until the end of March that keeps our services running smoothly and efficiently.

Your Role:

Become a vital part of our busy office environment, supporting the team with a variety of administrative tasks, including:

1. Accurate data input
2. Raising invoices
3. Ordering supplies
4. Maintaining essential records

You’ll be working closely with both internal colleagues, residents and external partners, so strong communication skills are key. If you’re organised, adaptable, and thrive in a fast-paced, community-focused setting, we want to hear from you!

What You’ll Bring:

5. A keen eye for detail
6. Professionalism and resilience
7. Flexibility to support changing business needs
8. A collaborative spirit and positive attitude

If you aren’t sure or have some questions, we’d be happy to talk to you; call Nicole Lane on for an informal conversation during office hours.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

9. Care about delivering an excellent service to every internal and external customer
10. Excellent communication skills, confident in face-to-face, telephone and written activities
11. Ability to support a diverse customer base
12. Ability to deliver in a fast-paced environment
13. Ability to respond to change positively
14. To Be Flexible to the needs of the service
15. Good IT skills
16. An understanding of the range of services provided by the council.

If you need help or support to complete your application, please visit our to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

17. Members of the Armed Forces and veterans
18. Are currently in care or have previously been in care
19. If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date: Week Commencing 15th September

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

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