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Customer Service Specialist – Turkish Speaking, Sheffield
Client: The Sherwin-Williams Company
Location: Sheffield, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
3c7681d1dc8c
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
POSITION SUMMARY
Provides customer service and support to internal and external customers. Responsibilities include solving problems, researching complex information, and building customer relationships.
The Customer Service Specialist handles more complex customer or product issues, manages both domestic and export orders, and resolves difficult customer problems.
* Places customer sales orders timely before cut-off.
* Handles complex customer inquiries via mail, phone, or electronic contact, enters and adjusts orders, and resolves questions and complaints.
* Onboards new CS agents, provides training, system access, coaching, and identifies re-training needs.
* Supports the team proactively, promotes positive reinforcement, even in challenging situations.
* Contributes as a Subject Matter Expert in projects like SalesForce, New Product launches, Export, Client onboarding, Warehouse setups, and IT improvements.
* Coordinates customer service activities related to shipping, schedules, inventory, and sales by reviewing reports and orders.
* Prepares correspondence and documentation for customer interactions and addresses questions and concerns.
* Builds customer relationships, liaises with sales, clarifies orders, provides technical guidance, and facilitates recurring or new orders.
Formal Education:
* 2-3 years of progressive customer service experience.
* High school diploma or equivalent.
Technical/Skill Requirements:
* Customer problem resolution;
* Effective communication and correspondence;
* Collaborating with other departments;
* Applying policies in difficult situations;
* PC skills, ERP systems (SAGE, SAP, Oracle), Microsoft Office Suite;
* Export knowledge, Incoterms, export documentation (a plus).
Language Requirements:
Local Site Language: Turkish
Note: You can apply for internal roles after one year in your current role, with prior manager approval.
Guidelines: Please review before applying. Internal applicants must upload their latest CV and two recent appraisals from HR Cloud.
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