Join our esteemed team at Coppa Club as a Reception Manager and lead our front desk team in providing exceptional service to our guests. Why us? · Referral scheme of up to £2000 So spread the word. · WageStream – track, stream, save & learn with your hard earned ££££. · 50% discount on food and soft drinks across all our brands. · Long service rewards including increased holiday and access to private healthcare. · Discounted room rates at our award-winning hotels · 50% off Private Event Space hires. · Health & Wellbeing Support. · Mental Health & Legal Guidance. · Financial Support & Advice. · Access to a wide range of discounts from well-known brands. · Access to our Enrichment Days & Events Calendar. · Apprenticeship Programmes tailored to YOU. Why you? · Leadership: Proven experience in a supervisory or managerial role, preferably in the hospitality industry. · Customer Service: A passion for providing excellent service and ensuring guest satisfaction. · Communication: Strong interpersonal and communication skills, both in person and over the phone. · Problem-Solving: Ability to handle various situations calmly and effectively, resolving issues as they arise. · Organization: Excellent organizational skills with the ability to prioritize tasks and manage time effectively. The Role: · Team Management: Lead and manage the front desk team, providing guidance, training, and support as needed. · Guest Service: Ensure the delivery of exceptional guest service at all times, handling inquiries, requests, and complaints promptly and professionally. · Reservation Management: Oversee reservation procedures, ensuring accuracy and efficiency in booking processes. · Financial Management: Monitor front desk operations, including cash handling, billing, and payment processing, to ensure accuracy and compliance with hotel policies. · Reporting: Prepare daily reports on occupancy, revenue, and other front desk metrics, providing insights and recommendations for improvement. · Collaboration: Work closely with other departments to ensure seamless coordination and communication, contributing to the overall success of the hotel. Please note: Rezlynx experience is a must for this role. Ready to lead our front desk team to excellence? Apply now and join us in providing unforgettable experiences for our guests!