Role Overview
As a Shift Leader at Caffè Nero, you will support the running of the store by leading the team, delivering great customer service, and ensuring the highest standards of coffee and food. The position is part‑time temporary, with a starting pay of £12.76 per hour that increases to £12.91 with service. Ideally you have experience as a Supervisor or Team Leader, but a positive attitude, strong teamwork skills and a passion for customer interaction are also essential.
Responsibilities
* Lead and manage the team during shifts.
* Deliver excellent customer service and uphold beverage and food quality standards.
* Support the overall running of the store.
Benefits and Incentives
* Brilliant training – no experience required!
* Opportunity to grow your career and develop personally and professionally.
* Unlimited free handmade drinks and up to 75% off food and packaged drinks while on shift.
* 50% off all handmade drinks and 40% off everything else when off shift.
* Recommend A Friend Scheme – earn up to £750 for successful referrals.
* Length‑of‑service recognition.
* Access to our benefits platform with discounts, rewards and offers.
* Incentive ‘Nero 90’ – an additional 15p per hour if the store meets the Customer Satisfaction score.
Why Choose Us?
When you join us, you become part of a caring, supportive and friendly team. The environment is lively, offering events such as pizza nights, Caffè Nero Club parties and the Barista of the Year event. A great attitude, plenty of energy, and a love of interacting with customers will help you thrive.
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