Castle Village is a beautiful independent retirement village nestled in mature woodland on the outskirts of Berkhamsted town centre. With lush gardens, a mix of spacious apartments and charming cottages, and a Grade II listed clubhouse featuring a restaurant, bar, library, meeting rooms, and sports courts, Castle Village offers an exceptional environment for residents to live their best lives.
Due to an internal promotion, we are seeking a General Manager to lead day-to-day operations and ensure a best-in-class experience for our residents and visitors.
Key Responsibilities:
* Operational Leadership: Develop and implement the Asset Business Plan and operational delivery plans for the village, ensuring alignment with RVG's overall strategy.
* Financial Management: Manage the village profit and loss account, including budgets, revenue streams, and operational costs, ensuring financial health and sustainability.
* Resident Experience: Lead hospitality and wellbeing programs, delivering outstanding experiences for residents and fostering engagement, independence, and community spirit.
* Team Leadership: Build, inspire, and develop a high-performing team; set individual and team performance targets, provide coaching, and implement succession plans for key roles.
* Stakeholder Engagement: Build strong relationships with residents, families, colleagues, care providers, and the wider community, responding to needs and ensuring excellent communication.
* Facilities & Property Management: Oversee property and maintenance plans, ensuring the village remains safe, compliant, and a high-quality environment for residents.
* Continuous Improvement: Identify opportunities for operational efficiency and service excellence, applying best practices and innovation to improve resident and business outcomes.
* Project Management: Lead village development projects, including refurbishments or new-build programs, ensuring minimal disruption and keeping residents informed.
* Safety & Compliance: Maintain a safety-first culture, ensuring regulatory compliance and emergency preparedness across all areas of the village.
What We're Looking For:
* 3–6 years' general management experience with proven operational leadership.
* Strong financial acumen and experience managing P&Ls.
* Passion for delivering exceptional customer and resident experiences.
* Ability to inspire, develop, and lead a team in a collaborative environment.
* Strategic thinker with the ability to translate long-term vision into actionable plans.
Join Castle Village and help create a community where residents thrive, teams succeed, and every day offers new opportunities.