Team Introduction
: The EUI Finance Accounts Receivable Team is in charge of the full O2C process, from credit risk assessment to contract review, payment terms assignment, billing queries and adjustments (including rebates and incentives), account suspensions and re-activations, overdue management and reduction, amicable collection and legal action, bad debt accruals, and write-offs. Position Summary: TikTok is seeking a stellar Credit Control Manager to join our London office. In this role, you will handle credit assessments and mitigate credit risk, maintain credit control systems, take over bad debt rate goals among other responsibilities. The new hire will play an integral role in assisting with credit management decisions and will act as a business partner to balance credit risks and business growth. Responsibilities: - Demonstrate big picture thinking and capabilities to perform EUI regional level credit control work. - Implement global credit risk policies into regional operations, tailoring processes to comply with EUI-specific regulations and risk status; oversee and audit end-to-end credit risk governance and own end-to-end operational management. - Review credit line application forms and perform credit risk assessments in a timely fashion, balancing the need to move quickly to support Ads business with the need to assess risk for TikTok. - Proactively monitor and evaluate risk on an ongoing basis, anticipating and mitigating potential risks and escalating red flags to key stakeholders. Identify high-risk customers and conduct necessary due diligence and on-site interviews. - Respond quickly to any emergency and special cases. - Lead and manage a regional team of credit operations specialists in the EUI region, and be responsible for region bad debt rate KPIs and set clear performance goals to the team members. - Drive operational efficiency in the region by streamlining processes and training the team on new tools. - Deliver credit reports to serve business needs. - Maintain an effective partnership with Sales, Operations and Finance departments and make recommendations on process improvements. - Other credit-related tasks, such as methodology discussion within the global credit control team, cross-functional collaboration on collection matters. - Adapt quickly to shifting priorities by managing and delivering ad hoc projects. - Proactively schedule and participate in face-to-face meetings to build relationships and advance business objectives with key agencies and key accounts.
Minimum qualifications: - Bachelor's degree or higher in Business Administration, Finance, Economics, Accounting or related discipline. - At least 5 years of experience in corporate credit risk management and familiarity with the digital advertising industry. - Excellent communication & negotiation skills. - Good analytical and interpersonal skills. - Ability to cope under pressure. - High level of integrity and discretion to handle confidential information. Preferred qualifications: - Credit risk management experience in a fast-paced and large Media / Tech company. - Prior experience with Key Account (KA) clients and advertising agencies. - Experience managing a team.