Job Description
2 months contract with a local authority
Job Purpose
* The Income Officer is a key member of the Income/Accounts Receivable Team responsible for invoicing, collecting, and recovering fees and charges owed to the Council. The postholder provides a customer ‑focused, efficient service ensuring debts are raised, monitored, and pursued in line with legislation, Council policies, and required timescales.
Key Duties/Accountabilities
* Set priorities to ensure efficient invoicing and collection of fees and charges, including residual mortgages.
* Regularly review unpaid debts, proactively chase outstanding amounts, and escalate issues or queries to managers.
* Support the preparation of case papers and technical evidence for County Court cases.
* Monitor performance and quality control to maximise collection rates and meet collection targets..
Essential Experience Required
* Experience providing effective advice services to the public.
* Experience working in demanding frontline customer service environments.
* Experience working with vulnerable or homeless customers and those in housing need.
* Experience conducting interviews, investigations, and negotiations.
* Experience working to performance targets and deadlines.
* Experience applying equality and diversity principles in service delivery.
Essential Qualifications Required
* Strong knowledge of homelessness legislation including Housing Act 1996 (Part VI & VII), Homelessness Reduction Act 2017, Protection from Eviction Act 1977, and related legislation.
* Understanding of inner ‑city housing issues and access routes to social housing.
Additional information to note
* Working hours: 35 hours per week
* Station Road, Ilford, Greater London, IG6 1NB, United Kingdom
* While this role is hybrid, three days needs to be at office and role includes visits to young people .
* Work pattern - 3 days office based
* We work on Bi weekly payment schedule
The role closes on 17th April 2026, apply ASAP.
Requirements
The Income Officer is a key member of the Income/Accounts Receivable Team responsible for invoicing, collecting, and recovering fees and charges owed to the Council