Overview
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
1. Start Date: October/November 2025
2. Salary: £12.21 per hour
3. Job Type: Full Time – Permanent
4. Working Hours: 40 hours per week (including training)
5. Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday
6. Training: 2 weeks based in Glasgow, City Park.
7. Training hours 09:00am – 18:00pm Monday – Friday
8. Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
9. A professional, polite and courteous telephone manner
10. Ability to deliver excellent service with outgoing nature
11. Excellent verbal communication skills, with fluency in English essential
12. A good listener who can convey empathy, patience and understanding
13. Confident and proactive to deal with difficult situations and conversations
14. Confident in having customer conversations
15. High levels of accuracy and attention to detail
16. Confident in working independently
17. Confident in making complex decisions
18. Self-motivated and able to affectively problem solve
19. Interpersonal skills
20. Be driven to work towards achievable targets
21. Excellent numeracy skills
22. Previous banking/ financial experience is highly desired but not essential
23. Previous call centre/ customer service experience is essential
Values we look for you to have...
24. Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
25. Collaboration- You enjoy working with others and you like working as a team player.
26. Communication- You can speak and write clearly and in a confident manner.
27. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
28. Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
29. Critical Thinking- You are able to think logically when making decisions.
30. Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
31. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
32. Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
33. Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
34. Helping customers that may be going through financial difficulty and debit card support
35. Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
36. Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
37. Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
38. Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
39. Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
40. Confident in following banking processes and explaining this to customer
Here are our key benefits…
41. Perks at Work – Savings Discounts / Free Online Classes
42. - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
43. Critical Illness – up to £10,000
44. Cycle to Work Scheme
45. Eyecare support voucher
46. Holiday Purchase Scheme
47. Length of Service Awards
48. Workplace Pension
49. Monthly Inspire Awards – For the best of the best
50. Refer-A-Friend earns up to £1,200 for you
51. Monthly Wellbeing Webinars
52. Dedicated Employee Experience Progress – Here to support TP journey
53. 28 day annual leave (inclusive of bank holidays), increasing with length of service
54. Discounted Bus Travel in Glasgow (First Bus)
55. No peak rail fares - travel is more afforable, at all times
Disclaimer Please be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.