Overview
Assistant Manager role at Heartwood Inns. Location: The Old Crown, Great Bookham, Surrey. The pub is undergoing a multi-million pound refurbishment and will open in September 2025 with a 150-cover bar/dining area and a further 50 covers in the garden. Heartwood Collection is a multi award-winning hospitality group known for cosy pubs and brasseries. The role is centered on leading a busy operation within this new opening.
Responsibilities
* Assist the General Manager and demonstrate leadership skills.
* Lead a large team and maintain high standards across all areas of the business.
* Provide strong presence, motivate and empower your team, and ensure excellent guest experiences.
* Support in running busy operations and driving business growth, including budget responsibilities and staff retention.
Qualifications
* Experience running busy operations and overseeing large teams.
* Ability to maintain high standards across all areas of the business.
* Proven experience delivering business growth and retaining staff.
What We Offer
* Hourly pay plus tronc (up to £40,000)
* Flexible contracted hours
* Stepping Stones – training and development platform for progression
* Employee Assistance Program with Hospitality Action
* The Pantry – discounts with Reward Gateway
* Enhanced Maternity & Paternity package
* Refer a Friend Bonus up to £1,500
* Instant access to earned pay through EarlyPay
* 50% off food at Heartwood Inns or Brasserie Blanc
* 20% off food with friends and family
* 10% off company gift cards
* A thoughtful birthday gift
* Long Service Recognition Awards
* Cycle to Work Scheme
About Heartwood Collection
The Heartwood Collection includes over 40 locations and aims to grow to 61 sites by 2027, potentially adding up to 500 bedrooms. The group offers Stepping Stones training and development opportunities.
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