Who are we?
WTA Group is an international logistics company, on a fast growth trajectory. We support companies of all sizes and from all industries with their own growth strategies, by supporting their logistics. This includes the importing of materials and the exporting of products internationally.
WTA Group are over 100 years old, and customers and employees both remain loyal to the group with over 50% have worked with us for over ten years. This is evidence that people are at the heart of our business, and our reputation for customer service across the globe is second to none.
Key Role
You will have full day to day ownership of your assigned clients and responsible for:
* Retaining assigned clients
* Maintaining and growing relationships with WTA clients and partners
* Ringfencing the clients and partners
* Providing exceptional customer service with a proactive mindset
* Driving business growth
* Ensuring customer satisfaction
Customer excellence managers require excellent communication and interpersonal skills, strategic thinking, business acumen, and a customer-focused mindset. They should be adept at building relationships, developing and growing the accounts, and managing multiple priorities simultaneously. Additionally, proficiency in sales techniques and market analysis is required for the role.
Key Responsibilities:
* Relationship Management
* Account Development and growth
* Customer Retention
* Strategic Planning
* Negotiation, Ringfencing and Sales
* Market and Industry Knowledge
* Reporting and Analysis
* Customer Advocacy
* Consistency and best practice
Location: Hybrid with 3 days at our Manchester Head Office.
Skills and Experience:
* Experience in a customer-facing role, within the freight forwarding or logistics industry.
* Strong multimodal experience – ocean imports/exports, air freight & road freight.
* Account management experience
* Cargowise, Power BI, Hubspot experience desirable
Company Benefits:
* Competitive salary DOE
* KPI Bonus
* Company profit sharing bonus
* Company EV car salary sacrifice scheme
* Pension 5% contribution
* Life assurance
* Income Protection insurance
* Full training pathway
* Employee Assistance Programme
* And many more...
Recruiters and agencies, please do not reach out to us about this post. We will be working with our list of recruiters we already have.