We have an excellent opportunity for someone looking to step into a Service Management role and progress their career within Sytner Group. We are recruiting for a full-time Assistant Service Manager to become part of our exceptional team at Sytner BMW Leicester.
As a Assistant Service Manager, you will lead a dedicated team of Service Advisors, Aftersales Consultants, and Showroom Hosts to ensure excellent customer service and first‑time resolution, with the ability to communicate clearly with both customers and colleagues. You will oversee service advisors, support the service department, and deliver comprehensive Aftersales services, including maximising profitability and providing our customers with "Best Advice".
You will be a key member of the Management Team, reporting to the Aftersales Manager, with a focus on providing outstanding customer service and maintaining an efficient, professional aftersales front‑of‑house operation.
About you
Experience in a similar role is essential; you should have the ability to work under pressure and demonstrate excellent leadership skills to motivate your team.
Our ideal candidate should aim for operational excellence, have a strategic mindset, and always prioritise the customer.
This is a fantastic opportunity to represent an iconic brand,. If you’re customer focused, passionate about delivering premium customer service and eager to work for an award‑winning company, we would love to hear from you.
Sytner Group are delighted to provide an industry‑leading benefits package.
* Enhanced Holiday Entitlement – 33 days inc. bank holidays
* Industry‑leading Maternity, Paternity and Adoption Pay
* Career Development
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day a year paid voluntary / community work
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.
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