Overview
Focus IT have the pleasure of working with this well-established support Company. Due to demand they are seeking a support engineer to complement their existing support team.
The Role
Due to industry growth, we now have a requirement for self-driven and highly motivated person to come in and build on their expertise in the support sector and complement the existing team
Key Responsibilities
* being the first point of contact for customers seeking technical assistance over the phone or email;
* qualifying and documenting the problems raised by customers;
* Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
* Provide on-site support for client networks and applications across the UK.
* Provide remote and telephone support for client networks and applications.
The Candidate
The ideal candidate for this position will have at 2 years + experience within the support sector.
This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation
In return, my client is offering a great career path with a competitive salary and great company benefits
Key Skills
* Windows 7,8 & 10 Administration & Support
* Router configuration
* Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
* Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan’s
* Understand cabling needs for IT/Telephone System Jobs
* Strong communication and customer service skills.
* Ability to quickly learn new applications and technologies
* Able to install, configure, upgrade and relocate PC hardware, software and print devices.
* Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving.
* Experience of PC hardware troubleshooting and problem solving.
* Microsoft Office applications.
Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application
Location
Location : Reading, Berkshire And is commutable from Slough, Oxfordshire, Surrey, Basingstoke, Camberley, Aldershot, Newbury, Guildford, Woking, Bracknell, Maidenhead, Wokingham, slough, Beaconsfield, High Wycombe, Hayes and Henley on Thames and Newbury.
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