Senior Operations Position
This role involves overseeing the day-to-day activities of warehouse and customer service functions to achieve business objectives.
The Operations Director will lead by example, ensuring the highest standards of performance and customer service are maintained.
Responsibilities:
* Developing and executing operational strategies that align with business goals
* Leading and developing operational teams, including warehouse and customer service staff
* Coordinating warehouse operations, including inventory management, order fulfillment, and logistics
* Ensuring exceptional customer service through effective issue resolution and responsiveness
* Establishing key performance indicators (KPIs) to drive accountability and continuous improvement
* Improving operational efficiency, systems, and processes through data analysis and implementation of best practices
* Collaborating with cross-functional teams to deliver seamless services
* Maintaining and enhancing health and safety standards across operational areas
* Driving operational projects, such as system upgrades and process improvements