Job Title: Customer Service Administrator
Location: Beverley, North Humberside
Compensation: £27, + Benefits
Role Type: Full time / Permanent
Role ID: SF
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Administrator at our Leconfield site.
The role
As a Customer Service Administrator, you’ll have a role that’s out of the ordinary. This is an exciting opportunity to become part of a dynamic customer services team, providing essential support to the planning and production departments.
Day-to-day, you’ll deliver the customer services (CS) processes that enable vehicles/assets to be efficiently delivered into the repair process and delivered back to customers after the repair process. You’ll also:
1. Liaise with planning function where assets are not going to be ready by expected completion date
2. Liaising with workshops to confirm assets ready to go into repair
3. Recording safety near misses, asset management, quality, document management system
4. Ensuring work areas remain safety compliant
5. Ensuring staff have and comply with PPE requirements
This role is full time, 37 hours per week and is based on site at Leconfield.
Essential experience of the Customer Service Administrator
6. Knowledge of how to use Microsoft Office e.g. Excel, Word, Outlook
7. Previous administration experience
8. Excellent organisational skills
9. Ability to multitask and prioritise tasks
Qualifications for the Customer Service Administrator
10. Full UK Driving Licence
11. Educated to Level 2 in National Qualification Framework (NQF) as a minimum (GCSE grade C or above, level 1 National Vocational qualification (NVQ), Level 1 diploma)
Security Clearance
The successful candidate must be able to achieve and maintain Security Clearance (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at
What we offer
12. Generous holiday allowance
13. Matched contribution pension scheme, with life assurance
14. Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
15. Employee share scheme
16. Employee shopping savings portal
17. Payment of Professional Fees
18. Reservists in the armed forces receive 10-days special paid leave
19. Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually
20. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity