Team Overview
Citi Market Operations is undergoing a pivotal, multi‑year transformation, establishing a state‑of‑the‑art target operating model across 60+ countries. We encompass all post‑execution Operations teams including Middle Office, Settlements, Margin, Asset Servicing, and Listed Derivative & Commodities Operations, supporting an extensive range of Capital Markets products.
The Opportunity
We are seeking an inquisitive and highly motivated Business Intelligence Senior Analyst (AVP) to join our Markets Operations BI team in Belfast. This unique opportunity empowers you to directly influence the trajectory of Citi’s Markets Operations by implementing innovative data analytics and dashboarding solutions. You will enable Operations teams to achieve a comprehensive understanding of their processes, identify friction points, mitigate risks, and elevate client service.
What You’ll Do
* Partner closely with Markets Operations management and technology stakeholders to define and execute the analytics agenda, prioritizing high‑value use cases aligned with strategic objectives.
* Proactively deep‑dive into operational processes, using data and insightful questioning to uncover underlying challenges and systemic inefficiencies. Leverage data to substantiate evaluations and recommend process health improvements.
* Conduct rigorous statistical analysis using business data to prove or disprove hypotheses related to process friction, risk exposure, and client behavior.
* Produce detailed analyses of complex issues, recommending clear courses of action, and actively support their successful implementation.
* Design, develop, and implement robust data analytics and dashboarding solutions that deliver clear, actionable insights into operational performance and efficiency.
* Cultivate and maintain strong, effective working relationships with Operations stakeholders at all levels, conducting in‑depth interviews to understand business functions, pain points, and risks from the user’s perspective.
* Contribute to the delivery and management of technical data programs spanning multiple businesses and geographies.
* Drive change within a collaborative, agile team environment, adeptly adapting to evolving requirements and tight deadlines.
What We Need From You
* Advanced SQL: Demonstrated proficiency with SQL and relational databases for complex data querying and manipulation.
* BI Visualization: Proven experience in creating effective and sophisticated dashboards using leading BI visualization tools (e.g., Tableau, Power BI, QlikView).
* Data Storytelling: Ability to effectively query and join disparate large datasets, perform complex analysis, and translate findings into compelling narratives and actionable solutions.
* ETL/Data Prep (Desirable): Experience with ETL solutions such as Alteryx, Tableau Prep, or PowerQuery.
* Programming (Desirable): Experience with Python, R, or PySpark for advanced analytics.
* Proactive Business Acumen & Inquisitiveness: Exceptionally inquisitive, curious, and critical thinking mindset with a genuine drive to deeply understand underlying business functions, friction points, and risks.
* Communication & Influence: Superior interpersonal, verbal, and written communication skills, capable of clearly articulating complex insights and influencing stakeholders towards data‑driven decisions.
* Collaboration & Leadership: Strong ability to establish, build, and maintain effective working relationships across diverse teams, with proven aptitude for coaching and mentoring.
* Results‑Oriented: Demonstrated ability to work autonomously and as part of virtual teams to deliver strategic outcomes, managing tight deadlines and adapting to evolving requirements.
Benefits
* Generous holiday allowance starting at 27 days plus bank holidays, increasing with tenure
* Discretionary annual performance‑related bonus
* Private medical insurance packages to suit your personal circumstances
* Employee Assistance Program
* Pension Plan
* Paid Parental Leave
* Special discounts for employees, family, and friends
* Access to an array of learning and development resources
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please contact us for accessibility support.
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