Company description:
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Application Support Engineer
Job description:
Uniting whats next in traffic
Do you want to join a business that puts its people at the forefront of all we do, an agile, innovative business that is leading the way in traffic solutions? Come and join us at Yunex Traffic. Yunex Traffic are looking to expand the product support team with an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT.
Responsibilities
Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications
Investigate, own, and resolve customer incidents in line with SLAs
Test and raise software defects, managing customer communication throughout the incident lifecycle
Support project activities, including occasional out-of-hours work
Develop and maintain monitoring tools and alerting systems for 24/7 support
Manage and progress system and application upgrades
Assist with internal and external communications on incident progress, understanding risk and impact
Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy
Maintain internal knowledge base to support knowledge sharing
Promote a culture of high customer satisfaction
Ensure compliance with ITIL processes and company policies
Drive personal development with a focus on technology and applications
Attend customer review meetings as needed
Contribute to the global Yunex Traffic community with ideas to enhance customer experience
Qualifications & Experience
Experience supporting bespoke applications in an enterprise environment
Strong knowledge of Windows Server and Linux operating systems
Solid understanding of networking principles
Familiarity with cloud-based services and technologies
Analytical problem-solving skills
Excellent communication skills, with the ability to explain technical concepts to non-technical users
Ability to work independently and collaboratively, building strong relationships with colleagues and customers
Effective time management and prioritisation skills
Desirable:
Experience working within an ITIL framework
Knowledge of Intelligent Traffic Control Systems
Exposure to cybersecurity practices and standards
Experience with software deployment and project management
Understanding of database technologies and data analysis
Relevant technology industry qualifications
Familiarity with the software development lifecycle and user acceptance testing
We offer
A collaborative and supportive team environment
Investment in personal development and support for professional memberships
The chance to make a tangible impact on local communities through innovative traffic solutions
26 days holiday (rising to 29 with service), excellent pension (up to 10% match), and annual bonus
Flexible benefits and working policy to suit your lifestyle
How do I apply?
We can only accept online applications. Click the Apply Now button below to submit your application.
About Us
We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world.
We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone.
Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users.
Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.
Our Commitment
At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too.
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