JOB TITLE: 2nd Line Support Engineer
Industry: Sporting Client
JOB FUNCTION: Support and maintain in-house computer systems, networks, desktops, peripherals, telephone systems and mobile devices. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring efficient systems performance. The jobholder will also solve problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
LOCATION: Stamford Bridge
CONTRACT: Full time until the 5th of July
MAIN RESPONSIBILITIES:
• Liaise with, and provide support to, end users and staff on computer operation communications systems (phones, Wi-Fi) and other issues.
• Be a proficient user in all aspects within Servicedesk software (Sunrise) including IT asset register (ensure all equipment is tagged).
• Have good knowledge of and be practiced in the use of Cat5/Cat6 cabling and patching and understand the IP network structure.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products as well as main server hardware and software.
• Configure, test and maintain the company telephone systems including installation of handsets as well as mobile handsets, ensuring you have a good understanding of all devices within the fleet. • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically checking workstation performance.
• Construct, install, and test customised configurations based on various platforms and operating systems.
• Conduct research on computer hardware and software products in support of
procurement and development efforts. Evaluate and recommend products for
purchase.
• Create, publish and maintain on company Sharepoint system, technical
specifications and/procedural information documents as and when required.
• Support development and implementation of new computer projects and new
hardware/software installations.
• Liaise and assist third-party support and PC equipment vendors when required.
Please apply to find out more information