Team Manager - Customer Service & Administration
Salary: Up to £32,000 per annum plus a 5% annual bonus - OTE £33600
Location: Portsmouth
Job Type: Full-time, Monday to Friday- Hybrid available after probation
Plus, fantastic benefits which include the following:
Employee assistance programme
Huge Discounts on vehicles
Competitive salary with bonus potential
Onsite parking and nursery
Hybrid working (2 days from home per week)
Volunteer days
Life assurance
Complimentary office refreshments
Generous pension scheme (up to 15% employer contribution)
Wellbeing initiatives, including monthly wellbeing hour and events
Private medical insurance
25 days annual leave + bank holidays
Employee discounts and retail perks The Role We are looking for a motivated and experienced Team Leader / Team Manager to join our client's growing team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about leading people, driving performance, and delivering exceptional results.
You will be responsible for overseeing day-to-day operations, supporting team development, and ensuring high standards are consistently met. You will also be expected to be in the thick of the department completing daily tasks alongside leading the team
Key Responsibilities...
To provide support and lead a team within a specialist department
To work closely with a senior manager to lead and develop a well-established team
To assist clients with their needs via email and on the telephone
Lead, motivate, and develop a team to achieve performance targets
Monitor productivity, quality, and service levels
Provide coaching, training, and ongoing support to team members
Liaise with other departments and senior stakeholders
Manage workflow and allocate tasks effectively
To produce reports and complete administrative tasks to support the department
Handle escalations and resolve issues promptly
Ensure compliance with company policies and procedures
Contribute to continuous improvement initiatives About You...
Previous experience of team management / team leadership is required
Strong leadership and communication skills
Ability to motivate and engage a team
Experience of coaching and developing others is required
Organised with excellent problem-solving abilities
Comfortable working in a fast-paced environment
Results-driven with a proactive approach What's on Offer...
Competitive salary up to £32,000
Opportunities for career progression
Supportive and collaborative working environment
Ongoing training and development How to Apply If you're ready to take the next step in your career and make a real impact, we'd love to hear from you. Apply now with your CV.
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