Description
JOB TITLE: Loans Digital Product Manager
SALARY: The salary banding is £61,344 - £68,160
LOCATION: Chester, Halifax, Leeds, Manchester & Newport/Cardiff
HOURS: 35 hours, full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
We’re embarking on an exciting Loans growth and transformation journey - you have a unique opportunity to play a part in shaping and delivering products and journeys for the no.1 loans provider in the UK market as we continue to help over 0.7 million customers annually with their lending and lifestyle aspirations
We’re looking for a Digital Loans Product Manager who thrives on performance and knows how to showcase success. You’ll be a natural collaborator, working across the loans team and other experts across the bank to deliver incremental growth across our digital journeys.
Are you someone who
• Thinks creatively, is a problem solver and is energised by change and working at pace
• gets excited by finding better ways to do things - enhancing the customer journey and driving additional value for the bank.
• loves to own a project and bring a wider team along with you to ensure we deliver the best outcomes and experience.
• Passionate about digital innovation and driving impacts from insight
If so, the loans team could be the place for you!
What will I be doing?
1. Working with and empowering a team of specialists to seek out and solve problems that drive value and enhance the customer experience.
2. Driving incremental performance by understanding customer needs, generating demand and removing friction through our digital buying journeys through continuous optimisations.
3. Create and analyse digital journey performance using Adobe Analytics and Power BI - identifying trends and opportunities to optimise conversion and engagement.
4. Communicate performance stories effectively to collaborators, influencing decisions and celebrating achievement
5. Ensure all change is effectively monitored and performance and impacts understood, whilst managing risk effectively with appropriate team members, governance, and controls
Why Lloyds Banking Group
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you’ll need
6. Strong experience of digital customer journeys, conversion optimisation, and e-commerce guidelines.
7. Ability to interrogate and interpret data, ideally with experience with Adobe Analytics and Power BI.
8. Have strong influencing skills and the ability to make purposeful relationships with your team members and partners.
9. Comfortable challenging the status quo and finding opportunities for automation and innovation
10. Skilled in turning complex datasets into actionable insights and clear performance stories.
11. Can create simplicity from complexity. We need to be able to articulate our product ‘stories’ and goals clearly and concisely to our customers to gain advocacy and / or approvals.
12. Are a self -starter with the ability to plan and prioritise your own workload, whilst balancing multiple deliverables.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from underrepresented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide ranging benefits package, which includes:
13. A generous pension contribution of up to 15%
14. An annual performance related bonus
15. Share schemes including free shares
16. Benefits you can adapt to your lifestyle, such as discounted shopping
17. 30 days’ holiday, with bank holidays on top
18. A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.