Onboarding & Registrations CSA Permanent Hybrid/Ipswich (3 days per week in the office) CLOSING DATE – 24 March Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: As part of the Sales: Major Business Team, the Onboarding & Registrations CSA will; - Manage registration handling and effective Customer Onboarding to ensure a seamless transfer to Drax - Be responsible for the first bills being accurately billed, paid on time and direct debits being in place alongside communicating -with our new customers. - Own the customer experience through continuous improvement and quality assurance -Accurately update customer account information, ensuring accuracy and integrity of data -Resolve customer, industry and internal enquiries, escalating as appropriate - Ensure correct contracts and rates are in internal systems in a timely and efficient manner - Adhere to company and regulatory principles, including industry Standards of Conduct, Data Protection and company policies Who we’re looking for: To be successful in this role you’ll… - Have experience of working in a targeted environment, prioritising workload, and remaining proactive - Be confident investigating queries, using initiative to make sound decisions and conscientious with influencing, negotiating and -conflict resolution skills -Have the ability to build rapport through professional telephone, written and face to face communication - Be IT literate with a keen eye for detail, a high level of accuracy and the ability to learn new systems and processes - An understanding of the Electricity industry and the regulatory environment that governs it would be advantageous Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get: - A discretionary bonus depending on company performance - Private Healthcare - SAYE (Sharesave): discretionary scheme from time to time - Personal accident cover - Group personal pension plan where we’ll pay up to 10% - Holiday 25 days plus bank holidays - Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Talk to us about flexible working! How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com We reserve the right to close roles early when the particular role and / or location has had sufficient applications.