Customer Success Manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below.Customer Success Mangers Duties
* Manage 100 ICs by being their day to day contact for questions and issues via phone, emails and in person meetings
* Develop personal, solid, consultative with each Independent consultant
* Regular catch ups to to review their portfolio, Technology, travel tool and professional development,
* Act as trusted mentor/Coach
* Proactively monitor revenue activity
* Problem solve any issues the ICs may have in regards to ticketing, cancellation, hotel issues, internal IT problems, customer service issues etc
Customer Success Managers Skills Required
* Strong background in the travel industry ideally in a similar role or within operations, reservations management or account management
* Extensive experience within tour operations
* Experience in customer complaint handling
* Skilled communicator
* Proven problem solver
* Working knowledge of a GDS
Customer Success Managers Additional Information
1. Ideally 1/2 days per week in London but they are flexible on this for the right candidate
2. Great benefits including 25 days ...