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Client:
Location:
Purfleet, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3bcd77fe50d3
Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
Our client based in Purfleet is looking for an Operations Specialist to join their established team with experience in Air or Ocean Freight. Please apply today to learn more about this exciting opportunity.
Overview of the role: Providing high levels of customer service, satisfaction, and operational compliance. As part of the operations team, learn all customer processes and support colleagues as required.
1. Provides high-level service for primarily OFR (but also AFR) customers and develops skills related to 3PL warehousing activities.
2. Drives own performance and challenges others positively to achieve KPIs.
3. Participates in team reviews to identify areas for improvement, reviewing KPIs, and enhancing overall service quality.
4. Collaborates with operations, warehouse, and other teams to ensure smooth customer-related process flow.
5. Prioritizes work tasks and communicates with team leaders or supervisors when assistance, process improvements, or workload support is needed.
6. Takes an active role in personal development and coaching, seeking feedback and training needs from line managers.
7. Serves as the primary contact for at least one of the top customers and provides support to colleagues as needed.
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