Customer Service Representative
Be part of our store's launch team and contribute to the success of our new food store!
* Deliver exceptional customer service by responding to queries, championing products and membership, and ensuring a great shopping experience.
* Work collaboratively with colleagues to resolve customer issues and improve overall satisfaction.
* Maintain a safe and organized store environment by ensuring stock levels are adequate, prices and dates are accurate, and temperatures are within range.
* Help introduce new products and services by making changes feel natural and sharing experiences with colleagues.
* Engage with our local community through various activities and events.
This role is ideal for individuals who:
* Are genuinely caring and empathetic towards customers' needs.
* Possess excellent communication skills, enabling them to build positive relationships with customers and colleagues.
* Approach change and problem-solving with a positive attitude.
* Have flexibility to work various shifts, including early mornings, afternoons, evenings, and weekends.
What We Offer:
* 30% discount on all Co-op products in-store plus 10% discounts on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream – a money management app providing access to a percentage of pay as earned.
* 31 days of holiday (including bank holidays) pro rata for part-time colleagues.
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, nutrition, and fitness consultations.
* 24/7 employee assistance service.
* Full, paid training and dedicated support for personal development and career progression.
* Rota shared three weeks in advance, accessible on your phone.
* Cycle-to-work scheme.
Building an Inclusive Workplace:
We strive to create diverse teams and welcome applications from everyone. Our stores aim to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting the communities we serve.