Position: Tenant Liaison Officer (Welsh speaking) Base Location: Bangor, Gwynedd Working Pattern: Permanent / Full Time / 40 hours per week Salary: £25,000 to £28,000 per year What we Offer: Career stability with a growing organisation. Pension scheme, Life assurance & access to flexible benefits scheme. 32 days annual leave (Inc. statutory bank holidays, Christmas/New Year Closure!) Employee Assistance Programme with 24 hours telephone and online access Access to Flexible Benefits Scheme (including discount to retailers, bike to work scheme and many more). Plus, other benefits for you and your family. About Sureserve Energy Services: At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. Our company is growing, and we have an excellent opportunity for a Welsh speaking Tenant Liaison Officer to join our team in Bangor, Gwynedd. The Tenant Liaison Officer’s role is to always act as a tenant contact point, manage any tenant or leaseholder consultation surgeries/open days, and Deal with any complaints and concerns the customers have during the works that are being carried out. What will you be doing? Signing up tenants to the improvement works, providing advice and understanding of the work to be undertaken within the local communities and other stakeholders. Deal with any complaints or concerns the customers have during the works. To undertake surveys on behalf of the Asset team, for the various workstreams taking place or other needs as required. Ensuring that access is provided to homes to enable refurbishment work to be carried out efficiently and on time. Acting as a point of contact between such Contractors and Tenants when decanting properties. What Should You Have? Fluent knowledge of Welsh in both verbal and writing. Previous experience working as a Tenant Liaison Officer or in a similar position within the housing sector. Excellent understanding of tenant rights and housing regulations. Exceptional communication and interpersonal skills. Ability to handle tenant complaints and provide effective resolutions. For this role you will require to have a full UK Drivers License. Working with an Equal Opportunity Employer Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Please note, Eligibility to work in the UK is required, and candidates will undergo employment screening prior to starting employment.