Overview
As a Crisis Recovery Worker, you will provide a high quality, recovery-focused service to clients who have a range of mental health and autistic traits as well as other support needs including learning disabilities, physical health issues and substance misuse, while promoting independence and social inclusion. With experience of working within a community-based, mental health setting, you should be able to inspire, engage and motivate people. You will deliver emotional support, advice and guidance via face to face, telephone, and video.
Responsibilities
* To assess a situation to determine risk and the needs of the person accessing support.
* To make decisions under pressure whilst communicating with the person accessing support.
* To accurately record new contacts and details of visits and calls on relevant electronic systems.
* To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
* To advise and be actively involved in individual risk assessment and review.
* Where identified, an appropriate action plan/safety plan will be put in place to meet individual\'s needs.
* To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health.
* To work with a range of partners and external agencies to meet individual needs and support with individual safety and delivery of the service.
* To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
* To communicate with external stakeholders as required.
* To actively obtain relevant literature/resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
About the employer
NHS Northumberland Talking Therapies is a partnership between Mental Health Matters (MHM) and Sunderland Counselling Service; two local and national providers of psychological therapies with a strong track record of success. MHM is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused; our people are central to delivering the highest quality of service and care to our clients and service users.
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