Personal Shopper ¦ Bicester Village ¦ Permanent Full time
Something Extraordinary Every Day™
As our Personal Shopper you will deliver “an above and beyond” bespoke experience to each guest to help them with their shopping requirements. They are available to recommend product using their in-depth knowledge from the range of international brands within the Village that is suitable and meets the client’s needs, often introducing brands/items that the client would never have viewed if shopping alone.
You will deliver high quality of customer service to all clients and continually seeking to expand our client list, whilst partnering with brands to assist in increasing their sales.
What you will be doing
The key responsibilities of this role will include some or all the following:
1. Bring and develop their own Personal Shopping client base by nurturing existing clients, introduce new clients and support colleagues as well as getting referrals
2. Awareness of your individual and departmental target, you will work to achieve both your individual sales targets and the wider business KPI’s
3. Participate in and organise VIP visits both in the Village and offsite if required
4. Deliver an exceptional service using individual customer profiles to provide personal recommendations, demonstrating detailed product knowledge and an understanding of each client's style and requirements
5. Find ways to build loyal client relationships and increase client spend by understanding their needs and upselling
What makes you special
Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:
6. A strong background and level of experience working for a luxury retail brand.
7. Previous Personal Shopping or stylist experience and an established client base is essential.
8. A genuine interest in delivering “an above and beyond” level of service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to their needs and expectations.
9. Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients.
10. A keen eye for detail, you notice the smallest details and ensure an excellent experience and luxury environment for your customers
There’s no one quite like us
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, China and USA as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
Our Vision is to be the best shopping destination in the world.
Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.
Our Brand Promise is to offer something extraordinary every day.
Our Five Values are the glue that bind us together and allows us to lead ahead:
11. Authenticity - Always do the right thing
12. Innovation - Think outside of the box
13. Passion - Do what you love and love what you do!
14. Critical Thinking - Challenge the obvious
15. Vision - Be mission driven always
Why we’re exceptional
The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:
16. Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
17. Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
18. Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
19. Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.
Come and live your story with us
At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.