IT Support Engineer
Knottingley (WF11 0BU)
Up to £28,800 per annum depending on experience
Additional Car allowance payable
Full‑time
Would you like to make a real difference and deliver projects that will impact the lives of people with learning disabilities, autism and aged‑related needs?
Real Life Options is a not‑for‑profit charity with a personal‑centred support approach helping and assisting people to live a fulfilled and active life, and is now looking to fill the role of ICT Support Engineer.
Responsibilities
* Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do
* Act as point of contact for all RLO Group employees in England for ICT related queries and issues
* Provide effective responses to ICT faults and enquiries
* Escalate any issues quickly to more senior team members
* Maintain accurate records of ICT assets and provision of routine ICT reports
* Assist in administering users of systems including Entra, M365, Intune and company specific applications
* Fix faults relating to phone, mobile and computing hardware or set‑up from new
* Assist with purchase of ad‑hoc ICT equipment such as keyboards, phones, laptops
* Work with external suppliers to provide effective ICT solutions and support
* Work closely with Operations and Functional Teams to meet agreed service level agreements
* Assist with creation of training or communication videos and upload onto appropriate social media or file‑sharing channels
* Contribute to enhancement of employee ICT skills
* Build effective relationships internally by working cross‑functionally and collaboratively
* Work with colleagues in other functions to ensure effective delivery of ICT services
* Contribute to ICT and System projects as required to ensure they are focused, timely and aligned to the project specification
* Be accountable for contribution to clearly defined team performance indicators
* Adhere to organisational policies, procedures and work practices at all times
* Ensure diversity and equal opportunities are promoted in all aspects of your work
* Understand and comply with responsibilities arising from Health and Safety at Work legislation
* Respect and adhere to the policies of Confidentiality and Data Protection
* Participate in appropriate training and development activities
* Perform any other reasonable duties commensurate with the post
Qualifications
* ITIL desired
* UK driving licence
* Ability to travel across England and hold a UK driving licence
Benefits
* Up to 33 days holiday a year including bank holidays
* Contributory pension scheme – employer contribution 3%
* Health Cash Plan
* £10,000 Life cover
* Free Employee Assistance Programme (including a medical helpline, telephone and face‑to‑face counselling, debt, financial and legal information)
* Reward gateway with access to discounted goods and services
* Cycle to Work Scheme
* Financial wellbeing scheme
* Refer a Friend Incentive Bonus (terms and conditions apply)
Equal Opportunities
Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.
If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes to enable you to perform at your best, so please do let us know.
How to Apply
Apply today and start making a real impact!
#J-18808-Ljbffr