Join to apply for the Services Lead Europe, Emergency Care role at Philips Healthcare Installation Teams.
5 days ago, be among the first 25 applicants.
Get AI-powered advice on this job and more exclusive features.
Services Lead Europe, Emergency Care
In late January, we announced that Bridgefield Capital signed an agreement to acquire Philips’ Emergency Care business, including brands like HeartStart AEDs, Intrepid and DFM100 defibrillators, Tempus systems, and informatics solutions. The transaction is expected to close by the end of 2025.
With Bridgefield’s support and our 40+ year legacy, we will continue our mission of saving lives, reducing healthcare costs, and advancing resuscitation science, serving the AED, EMS, military, and hospital markets.
This role offers full responsibility for the Service portfolio across all Emergency Care products in Europe, acting as the external contact for service partners and customers, and enabling internal stakeholders to find solutions.
Your Role
* Manage the European Service portfolio for Emergency Care products.
Additional Responsibilities
* Define, implement, and train partners on service delivery processes and tools.
* Monitor and improve process performance focusing on regulations and customer satisfaction.
* Participate in partner selection, onboarding, and capability development.
* Act as SME and voice of the partner to Philips stakeholders.
* Support business planning with partners.
* Ensure strong service delivery for commercial success.
Work Environment
* Based in Farnborough, split between office and home, collaborating with stakeholders across UKI, Nordics, BENELUX, and Spain.
Ideal Candidate
* Technical background in Biomed, engineering, military equipment, or similar.
* Strong communicator with stakeholder gravitas.
* Experience in healthcare sector or service delivery roles.
* Performance management skills (KPIs, SLAs).
* Full driving license and ability to travel.
* DBS check required.
If interested and you meet many of the criteria, apply even if not all are met. Learn about our diversity and inclusion initiatives.
#J-18808-Ljbffr