Overview
Join HSBC for the Associate Director role in Real Estate Finance. The Real Estate Finance team manages relationships with Commercial Real Estate investors and developers. The adopted strategy is 'by Professionals, to Professionals' with customer portfolios comprised of professional operators and market leaders.
The Associate Director role is to proactively support the Real Estate Relationship Directors (RD) to enable them to deliver the optimum contribution towards the Real Estate Annual Operating Plan (AOP), improve client engagement, maximise operational efficiency and allow the RMs to spend more time with clients and grow income.
Responsibilities
* Supporting the Relationship Director with holistic relationship management with accountability for business development, service, risk and operational delivery
* Support customers and place their needs at the forefront of all that we do, setting world class standards and ensuring fair customer treatment and delivery of customer satisfaction
* Manage regulatory and reputational risk, ensure business adherence throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk
* Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
* Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
* Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
* Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk
Qualifications and experience
* A broad knowledge and experience in Commercial/Corporate Banking and Bank’s structures, products and services is essential
* Knowledge of or a keen interest in the economic and market environment with an ability to demonstrate how this impacts HSBC real estate business would be advantageous
* Experience and understanding of Bank’s systems - ORC, CARM, Credit Lens and CME systems (including reporting) and complex MI is essential
* Proven track record in a client-focused environment with previous relationship support experience beneficial, with the ability to identify customer needs and make appropriate referrals or present suitable solutions
* Good analytical and financial analysis skills are essential
* Strong prioritising, decision making, organisational and time management abilities with excellent verbal and written communications skills
* Influencing skills and ability to build positive working relationships with customers, colleagues and stakeholders
Location and travel
This is a hybrid position with the base location flexible between Birmingham or Manchester. There is a requirement to travel to client meetings regularly; some clients are national, so travel may be required as needed.
Benefits and inclusion
* Private healthcare for all UK-based employees
* Enhanced maternity and adoption pay and support when you return to work
* A contributory pension scheme with a generous employer contribution
We’re committed to diversity and an inclusive workplace. HSBC is a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you need accommodations during recruitment, contact our Recruitment Helpdesk: hsbc.recruitment@hsbc.com or +44 207 832 8500.
EEO and accommodations
Being open to different points of view is important for our business and the communities we serve. We’re dedicated to creating diverse and inclusive workplaces, removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone.
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