Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Customer Service Representative - 12 months Fixed Term Contract At Thermo Fisher Scientific, you'll do more than just a job - you'll make a difference. Every day, our teams help customers solve complex challenges that protect the environment, ensure food safety, and support life-saving medical research. If you're passionate about customer service and want your work to have real global impact, this could be the role for you. We're looking for a Customer Service Representative II to join our collaborative team in Paisley. In this customer-facing role, you'll be at the heart of the service lifecycle - supporting customers from first contact through to successful order fulfilment. You'll manage enquiries, process orders and quotations, track shipments, and resolve issues efficiently, all while delivering a consistently high-quality customer experience. Working closely with internal teams, you'll play a key role in ensuring our customers receive the support they need to succeed. What You'll Be Doing Acting as a primary point of contact for internal and external customers Processing orders, quotations, and returns accurately and efficiently Managing customer data within ERP and CRM systems Tracking orders and shipments and proactively resolving issues Communicating clearly and professionally to ensure customer satisfaction Contributing to continuous improvement initiatives Living our values of Integrity, Intensity, Innovation, and Involvement What We're Looking For Previous Office / customer service experience, ideally in an SSC or multinational environment. Government Body award or equivalent qualification Strong written and verbal communication skills in English Additional European language skills are a strong advantage Confident using Microsoft Office Experience with ERP systems (Oracle/SAP) or CRM tools is beneficial (training provided) Excellent attention to detail and strong organisational skills A proactive problem-solver who can manage multiple priorities A positive, collaborative team player with a professional approach Comfortable adapting to new systems, processes, and technologies Why Join Thermo Fisher Scientific? Be part of a global organisation with a powerful purpose Access to learning, development, and career progression opportunities Supportive and inclusive team culture The chance to contribute to work that truly matters - worldwide If you're ready to grow your career while helping make the world healthier, cleaner, and safer, we'd love to hear from you. Apply today and help take science a step beyond. About Thermo Fisher: Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific). As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.