Are you an enthusiastic individual with a passion to provide excellent service? Are passionate about ensuring students get the most out of their time in education? In Gloucestershire, our focus is on enabling an inclusive education system, providing the right support at the right time and in the right place. As a local authority we are committed to improving outcomes for children and young people and are investing in our capacity through creating additional posts within Education Health and Care Plan (EHCP) service and other SEND services to help us meet local need. We have an exciting opportunity available within our Education, Health and Care Plans (EHCP) Support Team. Our warm, friendly, and welcoming team are looking for a EHCP Process Coordinator to join our busy, dedicated Support Service team working alongside our Case Worker team. Our EHCP team provides a high-quality service for Gloucestershire, ensuring that as a local authority we meet statutory and legislative requirements for Education, Health and Care Plans and Annual Reviews. Education, Health and Care Support Service duties are varied, and no two days will be the same.
You will be the first point of contact for children/young people with EHC Plans and their families throughout Gloucestershire, dealing with queries from a variety of internal and external customers using various channels both traditional and contemporary. You are responsible for actioning requests for Statutory Assessments and Annual Reviews, ensuring they are issued/actioned in line with legislative requirements.
By joining our team, you will have the opportunity to make a significant difference to the children, young people and their families. This is a high demanding role that contributes to the development of an inclusive and appropriate education for all children and young people with SEND in our community. As a member of our support team, we will rely on your excellent organisational skills to allow you to prioritise tasks and ensure tight legal deadlines are met. You'll be an excellent communicator, with interpersonal skills that enable you to confidently respond to complex conversations and show empathy for the challenges resulting in achieving positive outcomes. Your experience of working within a high pressured fast paced environment makes you a fast learner, able to follow work instructions and look for continuous improvements in how we do things.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
As you'd expect, we offer an attractive package of benefits which makes a career in Local Government both flexible and rewarding.
Benefits
* Flexible and agile working opportunities
* 25.5 days annual leave rising to 30.5 days after 5 years' service, plus bank holidays (pro-rata)
* Access to the Local Government Pension Scheme.
* Free offsite car parking.
* Safe, supportive and positive working environment with regular 121 supervision.
* Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers.
* Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
* Cycle to Work scheme.
* Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
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