We are seeking an SME Account Handler to support our team with the administration of new business, renewals, mid‑term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients and be excited about the prospect of working with a growing insurance broker that's making a real impact in the market.
Please note this is a full‑time, permanent opportunity. You will be based in our Derby office and ideally be onsite for 2 days per week on average.
Overview
* Assist in achieving Group/Division client retention targets by providing an excellent level of service.
* Undertake market exercise to establish the most competitive terms available.
* Obtain renewal terms and present to client.
* Issue renewal documentation in line with contract certainty.
* Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
* Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
* Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
* Actively cross‑sell products from other Divisions.
Knowledge
* Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
* Must have a minimum of 2 years' industry experience.
Skills
* Good level of technical insurance skills, to be assessed by regular in‑house testing.
* Accuracy and attention to detail.
* Ability to process work quickly and efficiently.
* Ability to prioritise work and meet deadlines.
* Good negotiation and broking skills.
* Ability to gather and analyse information from the client.
* Ability to identify and respond appropriately to an individual client's level of understanding.
* Ability to persuade and influence others.
Qualifications
* Acturis experience (desirable).
Benefits
* Our successes have all come from someone brave enough to try something new.
* We support each other in the small everyday moments and the bigger challenges.
* We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
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