Role overview
We are seeking an Accredited Master Technician to assist in providing a high quality and efficient vehicle service offering for our customers. This role will offer you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Master Technician you will also provide guidance and coaching to less experienced team members.
Key responsibilities
Your key responsibilities as a Master Technician be:
* Complete scheduled vehicle servicing in line with manufacturer guidelines
* Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
* Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
* Liaise directly with customers and service advisors, providing outstanding customer service
* Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
* Participate in ongoing training and development to ensure product and service knowledge is up to date
* Contribute to local and companywide process improvements and innovations
* Mentor and provide guidance to apprentice technicians, where applicable
About You
As a Master Technician, you will ideally have the following skills and attributes:
* Level 3 qualified vehicle technician with a full UK driving licence
* Excellent problem-solving skills and strong attention to detail
* A strong customer service focus with the ability to communicate technical information to a non-technical audience
* Outstanding organisation and time management skills with the ability to work to deadlines
* Excellent problem-solving skills and strong attention to detail
What's in it for you?
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. You can expect to receive a wide range of impressive employee benefits including:
* Access to our in-house training academy for everyone
* Access to The KIA Academy for specific roles
* Internal career progression opportunities across our various brands and locations
* Electric Vehicle (EV) Training levels 1- 4 depending on role
* High street discounts
* Wellbeing portal
* Employee assistance programme
* Purchase, service and parts discounts
* Employee referral scheme
* Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
Ready to join a company where you’re truly valued, rewarded for your contribution, and part of a team driven by shared purpose?
To apply or find out more, please contact Gurwinder Malhi at Barrett Contract Services by clicking apply.
Our client is an Equal Opportunity Employer and will accommodate the needs of individuals with disabilities throughout the recruitment process.
Barrett Contract Services is an established recruitment firm, successfully supporting the automotive industry for over 19 years.
Job Type: Full-time
Work Location: In person