Job description
Purpose of the Role
DHU has recently been commissioned to provide a children’s and young persons mental health clinical navigation service within Leicester, Leicestershire and Rutland. This service will accept referrals from a large number of health and social care professionals, patient’s and relatives, screen the referral, and signpost or refer as appropriate.
The post holder will be based at our offices at Anstey Frith House in Leicester and will work as an expert mental health professional to provide oversee the service, and provide expert mental health advice to staff, patient’s and referrers when required.
A commitment to a quality service, excellence in clinical practice and continuous professional development are integral to the role and the development of the service.
The post holder will participate in promoting and advancing DHU Health Care CIC.
Overview of Main Duties and Responsibilities
As part of the CYP Triage and navigation service you will be responsible for the following:
1. Screening referrals
2. Managing incoming calls (referral and enquiries)
3. Clinician advice to CYP and carers
4. Professional referrals including crisis team referrals.
You will be the point of contact for initial clinical queries, providing appropriate advice and guidance, and navigating the referrer/caller to the right part of the system.
You will be required to manage queries and referrals that have been escalated due to complexity and/or risk by other clinicians.
Key Success Measures
5. Caring & Compassion - We will actively listen to understand and empathise with others’, with a desire to support both patients and colleagues.
6. Always Professional - We will be accountable for consistently delivering high quality healthcare for our patients
7. Respect & Dignity - We will actively listen to each other and our patients to answer their concerns or questions. We will maintain and respect patient’s dignity and must ensure it is never compromised.
8. Everyone Matters - We will actively encourage feedback from both patients and colleagues to continually improve our service, ensure everyone has an opportunity to have their voice heard, and everyone has an opportunity to further develop their skills and competencies.
Key Areas of Responsibility & Accountability
Clinical
9. Be the first clinical point of contact for clinical referrals (self or professional) and enquiries on the telephone.
10. Monitor, manage and coordinate with staff within the team and external agencies to ensure safe sign posting of referrals.
11. Providing call back support/advice/information gathering with the support of navigator
12. Risk assessment when necessary and offer advice to CYP and carer to manage clinical risk.
13. Discussing appropriate care pathways with the (self) referrer to agree current needs, expectations of a service and utilisation of the most appropriate pathway and optimal level of care
14. Using System1 to ensure accurate documentation of all episodes of caller interaction are complete and include any adverse events, safeguarding issues and other notifiable matters in accordance with policy, guidelines and best practice
15. Ensuring systems and processes are in place for the security and maintenance of all equipment and comply with information policies and procedures
16. Support the development of the CYP Triage and Navigation service in association with other inter-related teams.
17. Managing all communications in a professional and courteous manner to all service users, relatives, referrers and staff
Clinical Governance
18. To participate in the clinical governance requirements within the work of the organisation.
19. To practice with the parameters of company policies, protocols and guidelines.
20. To participate in quality improvement within the organisation.
21. To assess and evaluate outcomes of own practice, service intervention and treatment and identifies any short falls in service reporting to relevant managers.
22. To provide mentorship leadership and training to other team members.
23. To ensure the requirements of Health and Safety policy and legislation are maintained.
24. To participate in research and development activities of DHU Health Care.
Education Practice Development
25. Taking personal responsibility to deliver results, demonstrating resilience and drive in the face of ambiguity, uncertainty and complexity (Resiliency)
26. Able to develop innovative ideas and apply continuous improvement in all aspects of work (Ingenuity)
27. Relationship and people development and working with others collaboratively to deliver results (Dignity & Community)
28. Maintaining the highest levels of confidentiality and ethical standards (Integrity)C.
Professional
29. To work within the regulatory requirements, codes and Professional Standards of practice of the NMC
30. To maintain professional and clinical competence through mechanisms of continuing professional development.
31. To act in such a manner at all times to promote confidence and public trust and uphold the reputation and image of DHU Health Care CIC.
Communications and Working Relationships
32. Director of Nursing and Quality and other Executive Directors.
33. Divisional Clinical Director and Managing Director
34. Divisional Heads of Clinical Services
35. Divisional Operations and Corporate Teams
36. DHU Health Care CIC Governance Team
37. DHU Health Care CIC Clinical Training Team
38. Clinical and managerial staff within participating Clinical Commissioning Groups (CCG)
39. Clinical staff in local primary and secondary care services
40. Other related services within the local health economy
41. Social Services and local intermediate Care Services